Returns and Refunds Policy

Right of withdrawal (14 days)

Under Portuguese Decree-Law no. 24/2014, the customer (consumer) has the right to return products bought in the online shop of CD Mafra – Futebol, SAD within 14 days of receiving the order, without having to give a reason.

How to return an item

• Tell us your decision by email to beatrizcosta@cdmafrasad.pt, stating the order number and the products to return.
• Send the products, within 14 days of that notice, to: CD Mafra – Futebol, SAD, Rua Serpa Pinto, no. 89, Campo Dr. Mário Silveira, Mafra, Portugal.
• The products must be unused, in perfect condition and, whenever possible, in their original packaging.

The customer bears the cost of return shipping. Alternatively, the return can be handed in in person at the SAD’s premises, after contacting us beforehand.

Refund

The refund is made within 14 days at the latest of the notice of your decision to return, using the same payment method as the purchase, and may be withheld until we receive the products. The shipping cost of the original order (standard delivery) is refunded.

Exceptions

The right of withdrawal does not apply to personalised or made-to-measure products, or to products that, for hygiene or health protection reasons, have been unsealed after delivery.

Faulty or wrong items

If you receive a faulty product, or one different from what you ordered, contact us at the same email address. We will exchange or refund it, with shipping costs at our expense, in accordance with your statutory guarantee rights.

Contact

CD Mafra – Futebol, SAD
Rua Serpa Pinto, no. 89, Campo Dr. Mário Silveira, Mafra, Portugal
Email: beatrizcosta@cdmafrasad.pt